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View Full Version : Why I hate iPowerWeb



the_canuck
01-18-2007, 05:25 AM
Briefly:

iPowerWeb sucks. They lied to me.

I was an iPowerWeb customer for about two-and-a-half years. As it happens, I only really used their hosting during the first year of that; we'd changed both domain names and hosts after that, and I maintained the iPowerWeb account out of habit (and perhaps as an eventual backup).

Recently I decided to cancel my account finally. To my shame, I waited until the day before the next three-month billing period to cancel; despite the late notice, I was assured by the iPowerWeb rep I spoke with on the phone that I'd been cancelled just in time. I then received an email saying, essentially, "We're sorry you want to cancel. Is there anything we can do? If you don't answer within 3 days, we'll ASSUME YOU'RE NOT CANCELLING AND KEEP BILLING YOU ANYWAY."

Now I'd already cancelled with them, right? So I think I'd be forgiven for merely glossing over this email and perceiving it as nothing more than something an after-the-fact request for info on why I'd cancelled. But that's not what this was -- it was negative billing, pure and simple: tell us NOT to bill you or we WILL bill you.

Do NOT use iPowerWeb.

BTW for two years I've had multiple accounts with unitedhosting.co.uk and have been very happy. No phone support, but their email response is extremely fast and they actually seem to give a damn about their customers. There are plenty of good hosts out there, but if you haven't found one yet, you could certainly do worse than UH.

It sure felt good to rant. :)

charlesgan
01-20-2007, 03:07 PM
so bad. i think they really not take ur message seriously.
however, write to them, indeed they charge you still, get yout bank credit card to assist in dispute case.

the_canuck
01-21-2007, 05:25 AM
write to them, indeed they charge you still, get yout bank credit card to assist in dispute case.

I'm going to talk to my credit card company to see about getting the charge reversed -- I'll let you know how it goes.

hmalekib
01-24-2007, 07:15 AM
There seems to be a few bad reviews on ipower out there...

rekionn
01-26-2007, 09:46 AM
the_canuck, sorry to read about your poor experience with this company. Could you show your URL, please?

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